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All You Need

To Know



Shipping & Handling

Orders are processed and shipped within 1-2 business days after your payment has cleared. Orders shipped via Standard will arrive anywhere from 4-6 business days after the order has shipped. Please note BG Wireless does not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.

Shipment Confirmation & Tracking

Upon shipment of your order, you will receive notification that your order has been sent in accordance with your selected shipping option. We will also include delivery and tracking confirmation in this email which accesses the Postal Services database


Limitation of Liability

In no event shall BG Wireless be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.

Return & Exchange

How to Return an Item 

Step 1: To start your return process, please contact us using the contact page or email us at When contacting us please include your original date of purchase, description of an item you purchased, email address, and reason for return. 

Step 2: Return your items to our store location if possible. You may use any trackable shipping method to return your items. You may use USPS, UPS, FedEx, or any other carrier you wish. Return shipping charges are paid by the customer. 

Step 3: Once your return has been received by our returns center, please allow up to seven days for your cashback refund to be processed.

Return Policy: 

Unused items may be returned within 30 days of your purchase date for a cashback refund or exchange. For any items with an existing defect or damage upon arrival, you must attach a description of the issue, as well as photos of any reported damage on the item. Failure to attach this to your request could result in a delay in the return process as we will contact you for that information prior to approval.

Non-Returnable Items: 

Due to sanitary reasons, we cannot accept returns for Bluetooth headsets & earphones, Microphones, Screen/electronic cleaning products, Liquid screens.

Refund of payment: 

You will receive a refund for your order in the same method of payment you used to pay for your order. It can take between 5-7 business days for the return process.  Any and all shipping charges paid during your purchase are non-refundable. BG Wireless accept Visa, MasterCard, American Express, Discover and PayPal

You must return an item in the same condition as it was received, not used or altered in any way. Any returns received that do not meet these specifications will not receive a refund for the order.


Return Address: 
BG Wireless

4500 16th St. South Park Mall, Moline, IL 61265 USA


Privacy and statement


BG Wireless, respect & take seriously your privacy and wants you to feel comfortable using this web site. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Please take the time to read this site's Terms of use.


What Information we collect

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information. You are not required to provide any other information. You may, however, visit our site anonymously.


This web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, BG Wireless may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information.


What do we use your information for?

Any of the information we collect from you may be used to personalize your experience, To improve our website ( we continually strive to improve our website offerings based on the information and feedback we receive from you ), To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


The online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Changes to this privacy policy

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.


No guarantees

While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, BG Wireless is not in a position to guarantee compliance with these standards. There may be factors beyond BG Wireless's control that may result in disclosure of data. Consequently, BG Wireless offers no warranties or representations as regards maintenance or non-disclosure of data.


Your Consent

By using our site, you consent to our websites privacy policy.


Contact information

If you have any questions about this policy or about this web site, please feel free to contact the site administrator.

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