All You Need
Shipping & Handling
Orders are processed and shipped within 1-2 business days after your payment has cleared. Orders shipped via Standard will arrive anywhere from 4-6 business days after the order has shipped. Please note BG Wireless does not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
Shipment Confirmation & Tracking
Upon shipment of your order, you will receive notification that your order has been sent in accordance with your selected shipping option. We will also include delivery and tracking confirmation in this email which accesses the Postal Services database
Limitation of Liability
In no event shall BG Wireless be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of its products.
Return & Exchange
How to Return an Item
Step 1: To start your return process, please contact us using the contact page or email us at When contacting us please include your original date of purchase, description of an item you purchased, email address, and reason for return.
Step 2: Return your items to our store location if possible. You may use any trackable shipping method to return your items. You may use USPS, UPS, FedEx, or any other carrier you wish. Return shipping charges are paid by the customer.
Step 3: Once your return has been received by our returns center, please allow up to seven days for your cashback refund to be processed.
Unused items may be returned within 30 days of your purchase date for a cashback refund or exchange. For any items with an existing defect or damage upon arrival, you must attach a description of the issue, as well as photos of any reported damage on the item. Failure to attach this to your request could result in a delay in the return process as we will contact you for that information prior to approval.
Due to sanitary reasons, we cannot accept returns for Bluetooth headsets & earphones, Microphones, Screen/electronic cleaning products, Liquid screens.
Refund of payment:
You will receive a refund for your order in the same method of payment you used to pay for your order. It can take between 5-7 business days for the return process. Any and all shipping charges paid during your purchase are non-refundable. BG Wireless accept Visa, MasterCard, American Express, Discover and PayPal
You must return an item in the same condition as it was received, not used or altered in any way. Any returns received that do not meet these specifications will not receive a refund for the order.
4500 16th St. South Park Mall, Moline, IL 61265 USA
PRIVACY AND STATEMENT
Privacy and statement
What Information we collect
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information. You are not required to provide any other information. You may, however, visit our site anonymously.
This web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, BG Wireless may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information.
What do we use your information for?
Any of the information we collect from you may be used to personalize your experience, To improve our website ( we continually strive to improve our website offerings based on the information and feedback we receive from you ), To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To send periodic emails the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.
If you have any questions about this policy or about this web site, please feel free to contact the site administrator.